Returns

We make life easy. If your item doesn’t fit you can exchange it for another size or item or get a refund or store credit quickly and easily.

Starting a return is easy and we allow you up to 50 days after placing your order to return your item!

USA Returns:

Returns within the USA must processed through our Return portal (link below).

We charge a $10 label generation fee to process returns within the USA. This covers the cost of returning the products back to us and us sending the products back to you (in the event of an exchange).

If you are returning your item from the USA, your return is processed the moment your item is scanned by USPS. (Your USPS Return shipping label will be generated in the Returns Portal).

You don’t need to wait for us to receive your item, once it is in the postal system and confirmed to be coming back to us, we will create the exchange order in our system or process the store credit or refund to your payment method immediately.

Start your return HERE.

Please note: When returning shoes, do NOT place the return label directly on the shoe box. Shoes must be returned with the original box and with the original box placed into a satchel bag. If the shoe box is not in a satchel, we will reject the return.

International Returns:

If you are returning an item from outside the USA, your return is processed when we receive it at our Distribution Centre. Return costs from customers outside the USA are the responsibility of the customer.

Before you start a return, you will need your order number which can be found on your order confirmation email (it should look something like this TWL#XXXXX) and either the zipcode the order was shipped to or the email used on the order or the phone number used when placing the order.

Start your return HERE.

Please note: When returning shoes, do NOT place the return label directly on the shoe box. Shoes must be returned with the original box and with the original box placed into a satchel bag. If the shoe box is not in a satchel, we will reject the return.

At The WOD Life, we takes our products and customer service seriously. We are committed to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services provided, please get in contact with us. We will take care of this together with you to ensure you are satisfied.

We allow returns unto 50 days after purchase.

No returns, exchanges or refunds can be provided on items returned to The WOD Life in a used condition, or outside our terms and conditions. Shoes must be returned with their original box and items must be returned with their original packaging including swing tags and any gifts with purchase (if applicable).

Please note that we only provide a refund by the methods available to us at the time of your return. Usually this will be done by creating a reversal using your original payment method.

The WOD Life reserves the right to refuse to accept a return if the product is not returned in a 'as new' condition or returned without the original packaging, including shoe boxes.

Start your return HERE.

If your gear arrives damaged or faulty The WOD Life will work together with you to resolve the issue. If your gear has been used according to it’s intended use and are still within the returns period, we will work together with you to organize a replacement or a refund.

We will not replace or refund gear that is damaged through incorrect use, outside the terms of use or through natural wear and tear.

Please contact us HERE with your order number and we will work with you. 

You may be asked to provide photos of the faulty or damaged product.

We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received.

Please contact us HERE with your order number and the incorrect item and we will work with you to resolve your enquiry.

You may be asked to provide photos of your incorrect item.